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Open Data

GLP-1 Telehealth Cancellation & Refund Policy Index

The published cancellation methods, refund windows, renewal terms, and membership fees for 18 US GLP-1 telehealth providers, each sourced to the provider's own published policies with the date we read them. Free to cite with attribution (CC-BY-4.0).

Methodology

Scope. US GLP-1 telehealth providers. Meal-program and general-wellness services (for example Nutrisystem, Optavia, and Jenny Craig) are out of scope for this index; their cancellation guides are linked from the companion article.

Sources and dates. Each row is built from the named provider's own published documents — Terms of Service, help-center articles, and refund or membership pages — read at the fetch dates shown. Eight batch-researched providers (Trimi, Ivim Health, Sesame, PlushCare, Lemonaid Health, MEDVi, Pomegranate Health, Belle) plus Cora Health were verified on 2026-07-20; the remaining providers were verified during July 2026. Cora Health operates one of the services in this index; the Cora row is built from the same fields and the same published-document standard as every other row.

"Not published." Where a field reads "Not published," no such term could be located in that provider's published policies at the fetch date. It is recorded as data, not inferred.

Disclosure. Cora Health operates one of the services in this index. Our row is built from the same fields and the same published-document standard as every other row.

Corrections. See an error or an updated policy? Email help@trycora.io — corrections are shipped with a dataset version bump.

CC-BY-4.0 Download JSON → Download CSV →
The 18 providers at a glance

Sorted with the publisher's own row first, then in the order the providers were added. The two rightmost columns — renewal reminders and money-back guarantee — are where clearly published, customer-favorable terms earn structural credit.

ProviderCancel channelsEmail valid?Notice deadlineRefund windowRenewal remindersMembership feeMoney-back guarantee
Cora Health portal message, email yes Before the next shipment is prepared Any time before first shipment is prepared (full); re-rate refund on multi-month plans thereafter Not published None None
Hims (Weight Loss) portal (self-serve) n/a — portal self-serve Not published None (end-of-cycle only) Not published $39 first month, then $149/month (required) None
Ro (Body Program) portal (self-serve), email yes Not published None (not retroactive) Not published Separate membership fee billed in addition to medication (amount not re-verified for this release; see ro.co) None
Eden portal (self-serve "End Treatment") n/a — portal self-serve An individual order can be cancelled any time before the prescription is sent to the pharmacy Until the prescription is sent to the pharmacy (order not billed); none after shipment Not published None None
Calibrate email only yes (required — only channel) At least 7 days before the billing date 72 hours Not published $199/month program fee, 3-month minimum upfront Partial — 50% "Results promise" subject to published criteria
Henry Meds portal, email, phone yes Not published Not published Not published None None
Mochi Health portal, phone no — Mochi's published terms state that email cancellation requests are not valid Not published (cancellation effective at term end) None mid-term Not published $79/month, separate from medication None
WeightWatchers (incl. WeightWatchers Clinic) portal (web self-serve for weightwatchers.com signups), app store (for app-store subscriptions) n/a — portal/app-store self-serve Not published None (access to period end) Not published Clinic tier as published: $25 first month then $74/month with a 12-month commitment; general membership priced separately None
Found email only yes (required — only channel) Cancellation takes roughly 36 hours to take effect; allow that before the next billing date None Not published $99/month entry tier, plus medication None
Noom (incl. Noom Med) portal (app or web self-serve), app store (for app-store subscriptions) n/a — self-serve Not published 14 days, initial term only Not published None separate on the GLP-1 Rx (Noom Med) tier None
Trimi contact form, portal message n/a — contact form/portal; changes require human confirmation Before prescription issuance (the refund cutoff is prescription issuance, not a calendar deadline) Until prescription issuance Not published None Yes — "6-Month Money-Back Promise" (conditions published: adherence, logged weights, no pauses, 30-day claim window)
Ivim Health portal (self-serve, only after the final program payment), email, text yes (support@ivimhealth.com) 48 hours before renewal Unshipped medication only, per Terms §16, minus restocking fee Not published (the signup confirmation email includes cancellation instructions; 30-day notice promised for term changes) $74.99/month, separate from medication None
Sesame (Sesame Care) portal (self-serve — published click-paths for web and app), email, phone yes 48 hours per the Terms-of-Service channel; the self-serve paths publish no deadline (the two documents differ) Appointment-window based; program — at least 3 hours before first visit Not published Sesame Plus optional ($10.99/month or $99/year); program fee separate; medication not included None
PlushCare email only (per Terms of Service) yes (required — only cancellation channel per ToS) Not published (membership runs to the end of the term) Not published for membership; appointment-specific grounds only Not published $19.99/month or $149/year with a 30-day free trial; membership explicitly not required to receive medical care; HSA/FSA cannot pay the membership fee None
Lemonaid Health portal (self-serve), phone, secure message n/a — secure message in account, phone, or self-serve 48 hours before renewal/order None Not published $49/month None
MEDVi email (hello@medvi.org), portal chat yes (a required channel — no self-serve toggle exists) 72 hours before billing 72-hour cooling-off, if nothing received Not published None on compounded plans; $99 membership on brand-medication paths None published — the site footer displays a "Money Back Guarantee" badge but no guarantee terms are published anywhere
Pomegranate Health portal (Manage Subscriptions → Cancel Plan), email (support@joinpomegranate.com), phone yes 24 hours before the period end Not published (none stated) Not published Marketing states no membership is required, while the subscription terms reference nonrefundable membership fees None
Belle portal (full self-serve: pause, cancel, auto-renew off, end treatment), support yes — support channel; note the Terms (July 2025) still describe email cancellation while the help center (April 2026) documents the current self-serve flow Not published None post-shipment; 7-day defect window Yes — published promise of pre-charge renewal reminders None None
Provider by provider

The published terms, one provider at a time

Each entry summarizes only what the provider itself publishes. Quotation marks mark text quoted verbatim from a provider's own policy; everything else is attributed paraphrase.

Cora Health

trycora.io

All-inclusive plan price (provider care + compounded medication + shipping); no separate membership fee.

Cancel channels

portal message, email

Email cancellation valid?

yes

Notice deadline

Before the next shipment is prepared

Refund window

Any time before first shipment is prepared (full); re-rate refund on multi-month plans thereafter

Renewal behavior

Auto-renews until cancelled or paused; policy published in full

Renewal reminders

Not published

Membership fee

None

Money-back guarantee

None

Refunds

Full refund before first shipment is prepared or if found medically ineligible after provider review; on 6- and 12-month plans, doses received are re-billed at the standard quarterly rate and the remainder refunded, as cash or account credit worth 15% more; medication non-refundable once the pharmacy prepares and labels it; damaged deliveries replaced or refunded if reported within 24 hours with photos.

Sources

Hims (Weight Loss)

hims.com

Subscription with required platform membership plus treatment.

Cancel channels

portal (self-serve)

Email cancellation valid?

n/a — portal self-serve

Notice deadline

Not published

Refund window

None (end-of-cycle only)

Renewal behavior

Auto-renews until cancelled

Renewal reminders

Not published

Membership fee

$39 first month, then $149/month (required)

Money-back guarantee

None

Refunds

Cancellation takes effect at end of the billing cycle; no pro-rating; shipped medication non-refundable.

Sources

  • Help center — weight-loss cancellation and refund articles — https://www.hims.com/ (fetched 2026-07)

Ro (Body Program)

ro.co

Membership billed in addition to medication.

Cancel channels

portal (self-serve), email

Email cancellation valid?

yes

Notice deadline

Not published

Refund window

None (not retroactive)

Renewal behavior

Auto-renews

Renewal reminders

Not published

Membership fee

Separate membership fee billed in addition to medication (amount not re-verified for this release; see ro.co)

Money-back guarantee

None

Refunds

Refunds are not retroactive; the current billing cycle is not refunded.

Sources

  • Help center — Body membership cancellation and refund articles — https://ro.co/ (fetched 2026-07)

Eden

tryeden.com

Medication plans, single or prepaid multi-month terms; no separate membership fee.

Cancel channels

portal (self-serve "End Treatment")

Email cancellation valid?

n/a — portal self-serve

Notice deadline

An individual order can be cancelled any time before the prescription is sent to the pharmacy

Refund window

Until the prescription is sent to the pharmacy (order not billed); none after shipment

Renewal behavior

Prepaid terms run to completion; auto-renewal is a separate toggle from "End Treatment"

Renewal reminders

Not published

Membership fee

None

Money-back guarantee

None

Refunds

No returns or refunds once a prescription is processed and shipped; a provider-confirmed medical exception can qualify for a partial refund on remaining unshipped medication; prepaid multi-month plans continue shipping until the paid term completes.

Notes from the published terms

  • "Turn off auto-renewal" and "End Treatment" are separate controls; turning off auto-renewal does not stop shipments remaining on the current prepaid plan

Sources

Calibrate

joincalibrate.com

Program membership with 3-month minimum paid upfront; medication billed via pharmacy/insurance separately.

Cancel channels

email only

Email cancellation valid?

yes (required — only channel)

Notice deadline

At least 7 days before the billing date

Refund window

72 hours

Renewal behavior

Auto-renews after the initial term

Renewal reminders

Not published

Membership fee

$199/month program fee, 3-month minimum upfront

Money-back guarantee

Partial — 50% "Results promise" subject to published criteria

Refunds

Full refund only within 72 hours of purchase; a 50% "Results promise" refund exists with published eligibility criteria.

Notes from the published terms

  • Email-only cancellation with a 7-day notice requirement before billing

Sources

Henry Meds

henrymeds.com

Medication subscription; no separate membership fee.

Cancel channels

portal, email, phone

Email cancellation valid?

yes

Notice deadline

Not published

Refund window

Not published

Renewal behavior

Recurring until cancelled

Renewal reminders

Not published

Membership fee

None

Money-back guarantee

None

Refunds

Cancellation stops future billing; the already-billed cycle completes.

Sources

Mochi Health

joinmochi.com

Membership billed separately from medication.

Cancel channels

portal, phone

Email cancellation valid?

no — Mochi's published terms state that email cancellation requests are not valid

Notice deadline

Not published (cancellation effective at term end)

Refund window

None mid-term

Renewal behavior

Membership renews by term

Renewal reminders

Not published

Membership fee

$79/month, separate from medication

Money-back guarantee

None

Refunds

Cancellation takes effect at the end of the membership term; no mid-term refunds; prescription sales are final once a refill is sent to the pharmacy.

Notes from the published terms

  • Email cancellation is explicitly not accepted per the published terms — portal or phone only

Sources

WeightWatchers (incl. WeightWatchers Clinic)

weightwatchers.com

This row reflects WeightWatchers' general-membership terms as published; the Clinic medical weight-loss tier — the GLP-1-relevant tier — is noted separately, carrying its own 12-month commitment terms.

Membership program; the Clinic medical weight-loss tier is layered on membership.

Cancel channels

portal (web self-serve for weightwatchers.com signups), app store (for app-store subscriptions)

Email cancellation valid?

n/a — portal/app-store self-serve

Notice deadline

Not published

Refund window

None (access to period end)

Renewal behavior

Auto-renews

Renewal reminders

Not published

Membership fee

Clinic tier as published: $25 first month then $74/month with a 12-month commitment; general membership priced separately

Money-back guarantee

None

Refunds

Refunds are not retroactive; access continues to the end of the paid period.

Notes from the published terms

  • Subscriptions started through an app store must be cancelled through that app store, not through WeightWatchers

Sources

Found

joinfound.com

Membership plus medication.

Cancel channels

email only

Email cancellation valid?

yes (required — only channel)

Notice deadline

Cancellation takes roughly 36 hours to take effect; allow that before the next billing date

Refund window

None

Renewal behavior

Auto-renews until cancelled

Renewal reminders

Not published

Membership fee

$99/month entry tier, plus medication

Money-back guarantee

None

Refunds

Refunds are not retroactive.

Notes from the published terms

  • Email-only cancellation that takes ~36 hours to become effective

Sources

Noom (incl. Noom Med)

noom.com

Subscription program; the Noom Med GLP-1 Rx tier is med-inclusive with no separate membership per published terms.

Cancel channels

portal (app or web self-serve), app store (for app-store subscriptions)

Email cancellation valid?

n/a — self-serve

Notice deadline

Not published

Refund window

14 days, initial term only

Renewal behavior

Term auto-renews at full price

Renewal reminders

Not published

Membership fee

None separate on the GLP-1 Rx (Noom Med) tier

Money-back guarantee

None

Refunds

14-day refund window on the initial Weight subscription; renewal charges are non-refundable; Noom Med — no refund once a prescription is written.

Notes from the published terms

  • Renewal charges are non-refundable; the initial 14-day window does not apply to renewals

Sources

Trimi

trytrimi.com

Med-inclusive plans (advertised from $99/month compounded semaglutide, $125/month compounded tirzepatide at fetch date); no membership fee; no contracts.

Cancel channels

contact form, portal message

Email cancellation valid?

n/a — contact form/portal; changes require human confirmation

Notice deadline

Before prescription issuance (the refund cutoff is prescription issuance, not a calendar deadline)

Refund window

Until prescription issuance

Renewal behavior

Not published — the Terms of Service contain no billing section

Renewal reminders

Not published

Membership fee

None

Money-back guarantee

Yes — "6-Month Money-Back Promise" (conditions published: adherence, logged weights, no pauses, 30-day claim window)

Refunds

Full refund before the prescription is issued; after issuance the sale is final even if unshipped; provider-declined applicants get a 100% automatic refund including the consult fee; no proration; 6/12-month early exits handled case-by-case.

Notes from the published terms

  • Legal pages carried a noindex robots directive at fetch date
  • Marketing copy is embedded in the refund policy page
  • Renewal and billing terms are absent from the Terms of Service
  • Damaged-package reporting window is 24 hours
  • No instant self-serve cancellation — changes require human confirmation

Sources

Ivim Health

ivimhealth.com

Membership ($74.99/month, separate) plus medication; multi-month programs.

Cancel channels

portal (self-serve, only after the final program payment), email, text

Email cancellation valid?

yes (support@ivimhealth.com)

Notice deadline

48 hours before renewal

Refund window

Unshipped medication only, per Terms §16, minus restocking fee

Renewal behavior

Explicit monthly auto-charge authorization; a "No Mid-Term Cancellation" clause makes all remaining program fees contractually owed for the program duration

Renewal reminders

Not published (the signup confirmation email includes cancellation instructions; 30-day notice promised for term changes)

Membership fee

$74.99/month, separate from medication

Money-back guarantee

None

Refunds

The refund page states medication is absolutely non-refundable, but Terms §16 provides refunds for unshipped medication minus restocking fees ($100 on 3-month, $50 on 2-month programs; waived if medically ineligible); membership payments non-refundable with no proration; unclaimed medication lapses 14 days after program end.

Notes from the published terms

  • Refund page and Terms §16 contradict each other on medication refundability
  • "No Mid-Term Cancellation" clause — remaining program fees owed for the full program duration
  • Some legal-document links pointed to a leftover QA staging domain at fetch date
  • Self-serve cancellation only unlocks after the final program payment

Sources

Sesame (Sesame Care)

sesamecare.com

Per-visit marketplace plus optional Sesame Plus ($10.99/month or $99/year) plus a weight-loss program from $59/month at the annual rate — medication not included or sold by Sesame.

Cancel channels

portal (self-serve — published click-paths for web and app), email, phone

Email cancellation valid?

yes

Notice deadline

48 hours per the Terms-of-Service channel; the self-serve paths publish no deadline (the two documents differ)

Refund window

Appointment-window based; program — at least 3 hours before first visit

Renewal behavior

Weight program bills on a 28-day cycle, producing 13 charges per year on a monthly-labeled plan

Renewal reminders

Not published

Membership fee

Sesame Plus optional ($10.99/month or $99/year); program fee separate; medication not included

Money-back guarantee

None

Refunds

Appointment refunds within published 3-hour/24-hour windows plus a 1-hour same-day-mistake window; weight program refunds in full if cancelled at least 3 hours before the initial visit, no first-month refund after; no proration; multi-month cancellations are re-rated to the standard monthly rate; medication N/A (not sold).

Notes from the published terms

  • 28-day billing month yields 13 charges per year
  • Program price displayed differently across pages ($59/$99/$149 depending on tier and surface)
  • Multi-month cancellation re-rates completed months to the standard monthly rate
  • Published documents differ on the cancellation channel (self-serve click-paths vs Terms email/phone with 48-hour deadline)

Sources

  • Terms of Service, help-center cancellation click-paths, program terms — https://sesamecare.com/ (fetched 2026-07-20)

PlushCare

plushcare.com

Membership ($19.99/month or $149/year, 30-day free trial) plus $129/visit; medication filled at outside pharmacies, not sold by PlushCare.

Cancel channels

email only (per Terms of Service)

Email cancellation valid?

yes (required — only cancellation channel per ToS)

Notice deadline

Not published (membership runs to the end of the term)

Refund window

Not published for membership; appointment-specific grounds only

Renewal behavior

Membership renews; after cancellation it runs to the end of the current term

Renewal reminders

Not published

Membership fee

$19.99/month or $149/year with a 30-day free trial; membership explicitly not required to receive medical care; HSA/FSA cannot pay the membership fee

Money-back guarantee

None

Refunds

Appointment refunds limited to enumerated grounds; membership fees refundable only as required by law or as otherwise stated in the account (open-ended); prescriptions all sales final; refunds processed in 5–10 business days; refund requests go through phone/ticket — a different channel than cancellation.

Notes from the published terms

  • Cancellation channel (email) differs from the refund-request channel (phone/ticket)
  • Open-ended membership-refund language
  • $75 late-cancellation fee for appointments cancelled less than 2 hours ahead
  • Medication economics are fully external — PlushCare's own page cites roughly $1,000/month brand out-of-pocket

Sources

  • Terms of Service — cancellation and refund provisions, membership page — https://plushcare.com/ (fetched 2026-07-20)

Lemonaid Health

lemonaidhealth.com

Membership ($49/month) plus medication billed separately.

Cancel channels

portal (self-serve), phone, secure message

Email cancellation valid?

n/a — secure message in account, phone, or self-serve

Notice deadline

48 hours before renewal/order

Refund window

None

Renewal behavior

Monthly auto-renews; prepaid extended-commitment plans auto-renew every 80/160/332 days — shorter cycles than the quarterly, semi-annual, and annual labels imply

Renewal reminders

Not published

Membership fee

$49/month

Money-back guarantee

None

Refunds

Categorical no-refund policy — all fees are "non-refundable, non-cancellable, non-exchangeable, non-creditable" per the refund policy (updated September 2023); no guarantee of any kind; cancellation takes effect at the end of the period.

Notes from the published terms

  • Marketing states no long-term commitment is required while the Terms provide auto-renewing, non-refundable prepaid commitments
  • 80/160/332-day renewal cycles run shorter than the labeled quarterly, biannual, and annual periods

Sources

MEDVi

medvi.org

The correct domain is medvi.org (not medvi.com), and MEDVi is distinct from the similarly named MEDvidi.

Compounded-med-inclusive plans (advertised $179 first month, $299 refills at fetch date); brand-medication paths use a $99 membership plus medication.

Cancel channels

email (hello@medvi.org), portal chat

Email cancellation valid?

yes (a required channel — no self-serve toggle exists)

Notice deadline

72 hours before billing

Refund window

72-hour cooling-off, if nothing received

Renewal behavior

Recurring billing; 72-hour cancellation notice required before billing

Renewal reminders

Not published

Membership fee

None on compounded plans; $99 membership on brand-medication paths

Money-back guarantee

None published — the site footer displays a "Money Back Guarantee" badge but no guarantee terms are published anywhere

Refunds

Full refund if medically disqualified; 72-hour cooling-off if nothing has been received; otherwise none on monthly plans; multi-month plans refund unshipped months; consultation fees never refundable.

Notes from the published terms

  • "Money Back Guarantee" badge with no published guarantee terms
  • The refund policy contains two consecutive contradictory catch-all sentences — the second negates the cooling-off period granted above it
  • No self-serve cancellation toggle

Sources

Pomegranate Health

joinpomegranate.com

Subscription medication plans (advertised $149/month compounded semaglutide + B12, $169/month compounded tirzepatide + B6 at fetch date).

Cancel channels

portal (Manage Subscriptions → Cancel Plan), email (support@joinpomegranate.com), phone

Email cancellation valid?

yes

Notice deadline

24 hours before the period end

Refund window

Not published (none stated)

Renewal behavior

Subscription auto-renews (24-hour pre-period-end cancellation deadline)

Renewal reminders

Not published

Membership fee

Marketing states no membership is required, while the subscription terms reference nonrefundable membership fees

Money-back guarantee

None

Refunds

Per the published terms: "Membership and one-time consultation fees are nonrefundable. Medication fees are non refundable, nonreturnable." [sic] — no refund window is published at all.

Notes from the published terms

  • Marketing says no membership is required while the terms reference nonrefundable membership fees
  • $25 fee for appointments cancelled within 24 hours
  • $150 pharmacy-choice coordination fee
  • 24-hour delivery-issue reporting window
  • $100 chargeback fee plus a $500 "inconvenience fee" provision in the terms
  • Terms appear adapted from a consumer-app template (they reference deleting the app)

Sources

Belle

joinbelle.com

joinbelle.com (Belle Health LLC) is the correct domain; bellehealth.co is an unrelated period-tracking app.

Med-inclusive flat pricing (advertised $119–199/month compounded semaglutide, $199–249/month compounded tirzepatide at fetch date); no membership fee.

Cancel channels

portal (full self-serve: pause, cancel, auto-renew off, end treatment), support

Email cancellation valid?

yes — support channel; note the Terms (July 2025) still describe email cancellation while the help center (April 2026) documents the current self-serve flow

Notice deadline

Not published

Refund window

None post-shipment; 7-day defect window

Renewal behavior

Auto-renews, with pre-charge renewal reminders promised

Renewal reminders

Yes — published promise of pre-charge renewal reminders

Membership fee

None

Money-back guarantee

None

Refunds

No refunds once shipped; the card is charged only on prescription approval (authorization hold before that); 7-day defect-reporting window; 14-day returns on non-prescription items.

Notes from the published terms

  • "Cancel subscription" and "Cancel treatment" are distinct actions — cancelling treatment forfeits already-paid shipments without refund, while cancelling the subscription lets paid shipments still arrive
  • Terms of Service (July 2025) cancellation instructions lag the current help-center self-serve flow (April 2026)

Sources

  • Help center — April 2026, Terms of Service — July 2025, refund provisions — https://joinbelle.com/ (fetched 2026-07-20)

Related

The narrative walkthrough of this dataset lives in the companion article, We read 18 GLP-1 telehealth providers' cancellation policies. Cora's own published cancellation and refund standards are on the Service & Cancellation page, and our other open data is on the Research page.

Side-by-side comparisons

Cora vs HimsCora vs RoCora vs NoomCora vs WeightWatchers ClinicCora vs CalibrateCora vs Mochi HealthCora vs FoundCora vs EdenCora vs Henry Meds

Step-by-step cancellation guides

How to cancel HimsHow to cancel RoHow to cancel NoomHow to cancel WeightWatchersHow to cancel CalibrateHow to cancel FoundHow to cancel EdenHow to cancel Henry MedsHow to cancel Mochi Health

Important regulatory note. Compounded semaglutide and compounded tirzepatide are not FDA-approved and are not therapeutically equivalent to FDA-approved branded products like Ozempic, Wegovy, Mounjaro, or Zepbound. The FDA does not review compounded medications for safety, effectiveness, or quality before they reach patients. This index records each company's own published business, cancellation, and refund terms as of the fetch dates shown; those terms may change at any time, and inclusion here is not an endorsement or a criticism of any provider. Cora Health does not prescribe medication; licensed providers at Wasef Health, PC make all prescribing decisions based on individual medical evaluation. Compounded medications are prepared by Hallandale Pharmacy (a PCAB-accredited 503A compounding pharmacy) or VialsRx (a US-licensed 503A compounding pharmacy). Individual results vary. This dataset is for general informational reference and does not constitute legal, medical, or financial advice.