Refund Policy

How Your Plan Ships

Monthly plans ship one month at a time. Quarterly plans ship as a single 3-month supply. Semi-annual and annual plans ship in 3-month batches, sent at the start of each block — two shipments for a semi-annual plan and four for an annual plan.

Canceling or Pausing

Your plan renews automatically until you cancel, and you can cancel or pause at any time. Message your Cora care team through your patient portal — or email help@trycora.io — and a team member will take care of it. If you cancel or pause a monthly plan, it stays active through the end of the current month. For longer plans, canceling stops any future shipments. Just reach out before your next shipment so your change applies in time.

Pausing Your Subscription

If you need a break, you can pause your plan instead of canceling. Message your Cora care team through your patient portal and a team member will pause your subscription and set it to resume on a date you choose. While paused, your plan does not renew and you are not billed; billing and shipments automatically restart on your selected resume date.

What Can't Be Refunded

Because your medication is compounded specifically for you, a shipment cannot be returned or refunded once the pharmacy has prepared and labeled it — this is standard for all prescription and compounded medications. Any 3-month supply we have not yet prepared remains eligible for a refund when you cancel.

Refunds are also not available when an incorrect shipping address is provided, when these Terms are violated, or after a carrier has confirmed delivery of a package.

How Prepaid Refunds Work (Semi-Annual and Annual)

If you cancel a semi-annual or annual plan partway through, the doses you have already received are billed at our standard quarterly rate, and we refund the rest. You keep your long-term discount only by completing your plan, so a shorter stay is priced like a shorter plan. Because we ship a few months ahead, most of your medication is prepared early — so refunds are largest in the first part of your plan and may reach zero once you have received the bulk of your doses. You are never charged more than you originally paid.

Cash or Credit

When a refund is due, you can take it as cash back to your original payment method, or as Cora account credit worth 15% more, applied toward future care.

Quarterly Plans

A quarterly plan ships as a single 3-month supply, so once it has been prepared your plan is fully delivered and is not refundable. You can cancel or pause future renewals at any time.

Full Refunds

You receive a full refund if you cancel before your first shipment is prepared, or if a healthcare provider determines you are not medically eligible for treatment after review.

Damaged Deliveries

Customers must report damage within 24 hours of delivery with photographic evidence. Cora will replace the product or issue a refund after verification.

Shipping Concerns

Customers must report missing delivered packages within 24 hours with documentation. Police reports may be required for suspected theft. Cora is not responsible for packages after the carrier has confirmed delivery.

Refund Request Process

Customers can request a refund by messaging the Cora care team through their patient portal, or through the contact page, with order details and supporting documentation. Refund requests are reviewed within 2-4 business days, with approved refunds processed within 5-10 business days.

Billing Errors

Duplicate charges and confirmed billing errors receive refunds.