How to cancel your Found membership

How to cancel your Found membership

Found cancellation goes through its support team by email — there is not a one-click cancel button in the app.

• Email Found support at support@joinfound.com from the email address associated with your account.
• Ask clearly to cancel your membership, and include your name and account details.
• Send it before your next billing date — Found memberships auto-renew until you cancel.
• Per Found's offer terms, your cancellation takes effect within about 36 hours of your request.
• Keep Found's confirmation email as proof your cancellation went through.

Billing, auto-renewal, and timing — what to watch for

A few things to know about Found's billing when you cancel:

• Found memberships auto-renew. You will keep being billed until you actively cancel — not showing up does not stop billing.
• Cancelling is not retroactive. You keep access through the end of the period you have already paid for.
• Timing matters. Send your cancellation before your next billing date to avoid the next charge; it takes effect within about 36 hours per Found's offer terms.
• Refunds. Review Found's offer terms for refund eligibility on the current period; already-shipped medication is generally non-refundable.

How to confirm your cancellation

Because Found cancellation is email-based, the email trail is your proof. Keep your request and Found's confirmation reply. Watch your card statement on your next billing date to confirm no new charge appears, and a screenshot of the confirmation gives you a record if a charge shows up later.

Thinking about what comes after Found?

People leave Found for different reasons — cost, medication availability, or wanting a different program. If you are weighing your next step, here is a neutral primer. (For a side-by-side on cost and total monthly price, see our Cora Health vs Found comparison.)

A few honest things to know if you are considering compounded GLP-1 medication:

• Compounded semaglutide and compounded tirzepatide are prepared by US-licensed 503A compounding pharmacies. Compounded medications are not FDA-approved and are not therapeutically equivalent to brand-name products like Wegovy® or Zepbound®.
• A licensed provider — not the platform — decides whether medication is clinically appropriate for you. Cora does not prescribe; it connects patients with licensed providers.
• In the STEP 1 trial, FDA-approved branded semaglutide produced about 14.9% average weight loss over 68 weeks; in SURMOUNT-1, FDA-approved branded tirzepatide produced about 22.5% over 72 weeks. Those figures come from trials of the branded products, not compounded versions. Individual results vary.
• Compare the total, all-inclusive price — not just a headline number. Cora's plans start at $99/month for compounded semaglutide and $135/month for compounded tirzepatide on annual plans, with provider care, US-licensed pharmacy fulfillment, and shipping included and no separate membership fee.
• Whatever you choose, pick a provider with transparent pricing and a clear, self-serve way to cancel — so you are not back here running another "how to cancel" search in six months.

Found cancellation FAQ

Can I get a refund from Found? Review Found's offer terms for refund eligibility. Cancelling stops future billing, but the current period and any already-shipped medication are generally non-refundable.

Can I cancel Found in the app? No — there is no self-serve cancel button. Cancellation is handled by emailing support@joinfound.com.

Will my Found medication still ship after I cancel? Cancelling stops future billing. If a shipment is already processing and you do not want it, tell Found support when you email to cancel.

I cancelled but was still charged — what do I do? Reply to your cancellation email thread with the date you requested cancellation and the charge details, and ask Found support to reverse it.

Sources

Cancellation steps reflect Found's published offer terms and help center as of June 2026. Cancellation flows change — always confirm the current steps with Found before relying on them.

• Found — Offer Terms (cancellation): joinfound.com/terms/offer-terms
• Found — Help Center (memberships): support.joinfound.com
• STEP 1 trial (semaglutide), Wilding et al., NEJM 2021: nejm.org
• SURMOUNT-1 trial (tirzepatide), Jastreboff et al., NEJM 2022: nejm.org