Cancel online. Clear refund terms. No membership fee.

Cancel or pause in four steps — no phone call required

1. 1

   Message your care team or email us

   Open your Cora patient portal and message the care team, or email help@trycora.io. No phone call is required, and there is no retention-call hurdle to get through.

2. 2

   Choose cancel or pause

   Tell the team whether you want to cancel or pause. Pausing sets your plan to resume on a date you choose; while paused you are not billed. Cancelling stops future renewals.

3. 3

   Time it before your next shipment

   Reach out before your next shipment is prepared so your change applies in time. A monthly plan stays active through the end of the current month.

4. 4

   Keep the confirmation

   A real person on the care team confirms your change. Keep the confirmation for your records. The full policy is published at trycora.io/refund-policy.

What gets refunded, and when

• Full refund if you cancel before your first shipment is prepared, or if a provider finds you medically ineligible after review.
• On 6- and 12-month plans, the doses you have already received are billed at the standard quarterly rate and the rest is refunded. You are never charged more than you originally paid.
• Any refund can be taken as cash back to your original payment method, or as Cora account credit worth 15% more.
• Compounded medication cannot be returned once the pharmacy has prepared and labeled it — this is standard for all prescription and compounded medications.
• Quarterly plans ship as a single 3-month supply, so once prepared they are fully delivered; you can still cancel or pause future renewals at any time.
• Damaged deliveries are replaced or refunded when reported within 24 hours with photos.

Full terms: trycora.io/refund-policy.

One all-inclusive price — no fee stacked on top

Cora charges one all-inclusive plan price. Compounded semaglutide (Essential Plan) starts at $99/month on the annual plan; compounded tirzepatide (Premium Plan) starts at $135/month on the annual plan. Every plan price already includes the licensed-provider consultation, the compounded medication, US-licensed pharmacy fulfillment, free expedited shipping, and ongoing provider monitoring. There is no separate membership fee, no consultation fee, and no platform fee billed on top of the medication — unlike telehealth models that charge a monthly membership plus medication separately.

Compounded semaglutide and compounded tirzepatide are not FDA-approved and are not therapeutically equivalent to FDA-approved branded products (Ozempic, Wegovy, Mounjaro, Zepbound). Cora Health does not prescribe or compound medication; licensed providers at Wasef Health, PC independently evaluate each patient and make all prescribing decisions. Individual results vary.

How to reach a real person

How do I reach a person, and how does provider review work?

To reach a person at Cora Health, message the care team in your patient portal, email help@trycora.io, or call (631) 488-0789 during business hours. Cancellations, pauses, and refund requests are handled by a real person on the care team, and every change is confirmed back to you.

Provider review is asynchronous. You complete an online health questionnaire whenever it suits you, from any device, and a licensed provider at Wasef Health, PC reviews your answers — there is no office visit. If treatment is appropriate, the provider writes a personalized treatment plan; if the provider finds you medically ineligible, you receive a full refund.

Once you start, you can message your provider through the patient portal's secure messaging, and your provider monitors your progress and adjusts your plan as needed. Cora Health does not prescribe: licensed providers make every prescribing decision. Compounded medications are not FDA-approved.

Every claim on this page is independently checkable

• LegitScript-certified. Cora Health is verified by LegitScript, the recognized standard for healthcare compliance. Verify it yourself at legitscript.com.
• Named pharmacy partners. Medication is compounded and shipped by two named US-licensed 503A pharmacy partners — Hallandale Pharmacy (PCAB-accredited, Fort Lauderdale, FL, operating since 2003) and VialsRx. Full disclosure is at trycora.io/pharmacy-partners, and your medication label identifies which pharmacy fulfilled it.
• Licensed prescribing provider. Prescriptions are written by licensed providers at Wasef Health, PC (Michael Wasef, MD) after an online clinical evaluation. Cora connects patients with providers; Cora does not prescribe or compound medication.
• Published policies. The refund and cancellation policy is published in full at trycora.io/refund-policy, and the Terms of Service are at trycora.io/terms-of-service.

See how Cora's terms compare, provider by provider

Each comparison includes a side-by-side table of how you cancel, what gets refunded, and whether a separate membership is required.

The full comparative dataset behind these comparisons — 18 providers’ published cancellation methods, refund windows, renewal terms, and membership fees, each sourced to the provider’s own published policies with fetch dates. Free to cite (CC-BY-4.0). GLP-1 Telehealth Cancellation & Refund Policy Index.

Already taking a GLP-1 through another provider? Our switching guide covers what to have ready, how the provider decides your dose, and how to time cancelling your current provider so you avoid a gap in treatment. Switching to Cora: what to have ready.