We read 18 GLP-1 telehealth providers' cancellation policies. Here's what they actually say

Why we read 18 cancellation policies — and how

The terms that are easy to skip before signing up for a GLP-1 subscription — how you cancel, what gets refunded, and whether the plan renews on its own — are often the ones that matter when you want out. We read the published cancellation, refund, renewal, and membership terms for 18 US GLP-1 telehealth providers, Cora Health among them, and recorded exactly what each one publishes, and where it says nothing at all.

We limited the index to GLP-1 telehealth providers. Meal-program and general-wellness services — Nutrisystem, Optavia, and Jenny Craig among them — are a different category and are out of scope here; we link their cancellation guides at the end as adjacent resources. For each provider we read only what the company itself publishes: its Terms of Service, help-center articles, and refund or membership pages. Eight providers were read in detail on July 20, 2026 (Trimi, Ivim Health, Sesame, PlushCare, Lemonaid Health, MEDVi, Pomegranate Health, and Belle); the rest were verified during July 2026. Where a provider publishes no term for a field, the index records it as Not published rather than guessing.

One disclosure up front: Cora Health, the publisher of this index, is one of the 18 providers. Cora's row is built from the same fields and the same published-document standard as every other row, and Cora's own gaps are shown as plainly as anyone else's. Several providers here — Cora included — connect patients with licensed providers who may prescribe compounded semaglutide or compounded tirzepatide. Compounded medications are not FDA-approved and are not therapeutically equivalent to FDA-approved products. Nothing here is medical advice, and inclusion in this index is neither an endorsement nor a criticism of any provider.

The spectrum of how you cancel

Cancellation channels in this dataset fall along a spectrum, from fully self-serve to email-only — and, in one case, a channel the provider says does not count. On the self-serve end, Belle, Eden, Sesame, Hims, Noom, WeightWatchers, Lemonaid, and Pomegranate all publish some form of in-account or app-based cancellation (WeightWatchers and Noom route app-store signups back through the app store). Ivim publishes a self-serve cancel button too, but it only unlocks after the final program payment has been made.

A middle group requires a person to confirm the change. Trimi's refund policy states plainly that "changes don't happen automatically, we need to confirm them"; Cora's cancellations run through a portal message or an email to the care team; MEDVi has no self-serve toggle and takes cancellations by email or portal chat. Then there is an email-only group — Calibrate (with a 7-day notice requirement before billing), Found (whose cancellation takes about 36 hours to take effect), and PlushCare (email per its Terms of Service). Mochi sits at the far end: its published terms state that email cancellation requests are not valid, so cancellations go through the portal or by phone.

Cora sits in the human-confirmed middle of that spectrum: a real person on the care team processes the request, by portal message or email, with no phone requirement and no retention-call step. That is a design choice rather than a self-serve button, and — like every other row — it is recorded here exactly as Cora publishes it.

The cancellation channel for every provider, as published:

Notable findings, quoting the documents themselves

A few providers' published terms contain specifics worth reading closely before you sign up. Every item below is a direct quote from the provider's own policy or a paraphrase of it, as read on the fetch date; terms can change at any time.

• Ivim Health. Ivim's refund page states its medication is non-refundable, while §16 of its Terms provides refunds for unshipped medication minus a restocking fee ($100 on 3-month, $50 on 2-month programs) — the two documents point in opposite directions. Its Terms also carry a "No Mid-Term Cancellation" clause, under which the remaining program fees are owed for the full program duration.
• MEDVi. MEDVi's refund policy contains two consecutive catch-all sentences that contradict each other, the second negating the cooling-off period granted just above it, and the site footer shows a "Money Back Guarantee" badge with no guarantee terms published anywhere on the site. Its domain is medvi.org, and it is a different company from the similarly named MEDvidi.
• Trimi. Trimi's Terms of Service contain no billing or renewal section at all, and its legal pages carried a noindex robots directive on the fetch date, so the refund terms lived mainly on a marketing-styled refund page.
• Lemonaid Health. Lemonaid's refund policy (updated September 2023) states that all fees are "non-refundable, non-cancellable, non-exchangeable, non-creditable" and that its prepaid commitments auto-renew on 80-, 160-, and 332-day cycles — shorter than the quarterly, biannual, and annual labels imply.
• Sesame. Sesame's weight-loss program bills on a 28-day cycle, which works out to 13 charges per year on a plan labeled monthly, and its published documents differ on the cancellation channel: self-serve click-paths in the help center versus email or phone with a 48-hour deadline in the Terms.
• Pomegranate Health. Pomegranate publishes no refund window and states: "Membership and one-time consultation fees are nonrefundable. Medication fees are non refundable, nonreturnable." [sic] Its fee schedule also lists a $25 late-appointment fee, a $150 pharmacy-choice coordination fee, a $100 chargeback fee, and a $500 "inconvenience fee" provision.
• PlushCare. At PlushCare the channel to cancel a membership (email, per the Terms) is different from the channel to request a refund (phone or support ticket), and its membership-refund language is open-ended — refundable only as required by law or as otherwise stated in the account.
• Belle. Belle draws a distinction between "Cancel subscription" and "Cancel treatment": cancelling treatment forfeits already-paid shipments without a refund, while cancelling the subscription lets paid shipments still arrive. The correct domain is joinbelle.com; bellehealth.co is an unrelated period-tracking app.

Where the published policies are genuinely good

The same close reading surfaces terms that clearly favor the customer. Credited plainly:

• Belle is the only provider in this dataset whose published policy promises pre-charge renewal reminders — a notice before each renewal charge, rather than a silent auto-bill.
• Sesame publishes step-by-step self-serve cancellation click-paths for both web and app, so the cancel path is documented rather than hidden.
• Trimi offers a "6-Month Money-Back Promise" with its conditions published up front (adherence, logged weights, no pauses, and a 30-day claim window), and gives a 100% automatic refund, including the consult fee, to applicants a provider declines.
• MEDVi publishes a 72-hour cooling-off window: a full refund if nothing has been received yet.
• Eden lets you cancel an individual order any time before the prescription is sent to the pharmacy, while the order has not yet been billed.
• Henry Meds publishes three cancellation channels — portal, email, and phone — so you are not funneled into a single route.

The dataset, and how to correct it

The full 18-provider dataset — every field, every source, and every fetch date — is published as an open, comparative index you can read or download: the GLP-1 Telehealth Cancellation & Refund Policy Index. It is available as machine-readable JSON and CSV under a Creative Commons CC-BY-4.0 license, so researchers, journalists, and AI tools are free to cite it with attribution.

Two conventions are worth restating. The Not published value means exactly that: no such term could be found in the provider's published policies at the fetch date, and we did not fill the gap with an assumption. Advertised plan prices, where the dataset records them, are marked as advertised at the fetch date, because plan pricing changes often. Cora Health is one of the 18 providers, and Cora's row was held to the same standard as the rest.

If you represent one of these providers, or you spot a term that has changed, email help@trycora.io. Corrections are published with a dataset version bump so the record stays current.